Last updated: 21-10-2025
This privacy notice for ALEYA TECHNOLOGIES LTD ("we", "us", or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Call a support line operated by our AI voice system
- Visit our website, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at nicholas@getaleya.com.
Summary of key points
What personal information do we process? When you call our support lines or visit our Services, we may process personal information depending on how you interact with us. We process audio recordings, transcripts, call metadata, and website logs. We do not collect caller phone numbers, IP addresses from callers, or use tracking cookies.
Do we process any sensitive personal information? We do not request or intentionally collect sensitive personal information.
Do we collect any information from third parties? We may access information from our Clients' systems only when necessary to help resolve a support request. We currently do not store this information.
How do we process your information? To provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
Sharing. We may share information with our Clients and service providers. We do not sell your personal data.
How do we keep your information safe? Multi-factor authentication, role-based access controls, and EU/UK-based infrastructure. No method is 100% secure.
Your rights. Depending on where you are located, applicable privacy law may give you certain rights. Because Aleya acts as a Processor for call data, requests should be directed to the Client whose support line you called.
1. Who we are
Aleya provides AI voice agents that handle inbound customer support calls on behalf of business Clients in the UK and EU, primarily in the electric vehicle charging sector.
Our data protection roles:
- We act as a Processor when handling Caller data on behalf of our Clients.
- We act as a Controller for our website, business operations, and certain service improvement activities.
Contact: nicholas@getaleya.com — 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.
2. What information we process
2.1 Calls handled by Aleya
When you call a support number that uses Aleya, we process the audio of your call (and a recording, if recording is enabled), a text version of what is said during the call, and limited operational information about the call, such as when it happened, how long it lasted, an internal identifier, the outcome of the call and summaries or responses generated by our system.
We do not store your phone number or caller ID. We do not ask for sensitive information, and we ask that you avoid sharing such information during calls.
To help resolve your request, we may temporarily access information held by our Client (for example, support tickets or relevant system logs). We do not store this Client data in our own systems.
2.2 Website visits
When you visit our website, we collect only the minimum information needed to run and protect the service: your IP address, your browser and device information, and the time of your visit. These server logs are kept for 30 days.
We use a privacy-focused, cookie-free analytics tool. We do not set tracking, marketing or preference cookies, so you will not see a cookie banner.
3. How and why we use your information
- Connect and handle support calls on behalf of our Clients;
- Understand and respond to what is said during the call;
- Provide call recordings, transcripts and summaries to our Clients;
- Monitor and improve the reliability and quality of our services;
- Evaluate and improve our voice AI technology (Aleya acts as an independent data controller);
- Protect the security of our systems and investigate issues;
- Comply with legal or regulatory obligations.
We do not use Caller information for marketing or advertising.
4. Legal basis under data protection law
When we handle calls for our Clients, they are the data controller and Aleya acts as their data processor. For our own limited processing, we rely on legitimate interests and legal obligations. Where Aleya acts as an independent controller for service improvement, we rely on our legitimate interest in maintaining and improving the quality of our services. You have the right to object to this processing.
5. Call recording and automation
Some support numbers that use Aleya record calls. Where recording is enabled, you will hear a short message at the start of the call explaining that the call may be recorded for quality purposes and that you are interacting with an automated system.
6. How long we keep your information
We keep your information only as long as necessary to fulfil the purposes described in this Privacy Notice, unless a longer period is required by law or by our contractual obligations to our Clients. Where possible, we reduce or remove direct identifiers at the earliest practical opportunity.
7. Service providers
We use carefully selected third-party service providers for telephony, speech and language processing, voice generation, cloud hosting, and security. They process personal data only on our instructions and are bound by appropriate confidentiality, security and data protection obligations. We do not sell your personal data.
8. How we share information
- With our Clients — recordings, transcripts and summaries.
- With service providers — to operate and secure the service.
- For legal or safety reasons — where required.
- In a business transaction — subject to appropriate safeguards.
We do not sell your personal data.
9. International transfers
Some service providers may be based outside the UK/EU. When personal data is transferred internationally, we use Standard Contractual Clauses (SCCs), the UK Addendum where required, and additional technical and organisational measures.
10. How we keep information safe
We use appropriate technical and organisational measures to protect personal data. Access is limited to people who need it for their role and are bound by confidentiality obligations. No method of transmission or storage is completely secure.
11. Your privacy rights
You may have rights under UK/EU GDPR, including:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction
- Right to object
- Right to data portability
- Right to lodge a complaint with a supervisory authority
Because Aleya acts as a Processor for call data, requests should be directed to the Client whose support line you called. For data we control directly (website logs, direct communications), contact us at nicholas@getaleya.com.
12. Children
Our services are not directed at children, and we do not knowingly process data of individuals under 16.
13. Changes to this notice
We may update this Privacy Policy from time to time. Material changes will be indicated by an updated "Last updated" date at the top of this page.
14. Contact us
Email: nicholas@getaleya.com
Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom