When a charge fails, the driver calls the number listed on the charger. Aleya answers immediately, reads live data from the charger backend, identifies the most likely cause, and walks the driver through recovery. Every interaction also writes structured operational data into the Control Room, which gives operators a live view of where, why, and how failure is happening across their network.
No, and it shouldn't. Aleya handles the volume of cases that don't need a human, which in practice is the large majority. Your team stays focused on the calls that genuinely need judgement, escalation, or relationship work. The Control Room gives them better context for the cases that do reach them.
We connect into your charge management system, your ticketing tools, and your CRM. Integrations are bespoke during the pilot phase, because no two CPOs run their backend the same way, and a generic connector would lose the context that makes the agent useful. Once live, the integration is continuous.
In the operators we work with, almost every failure is either driver-side confusion or a remotely fixable software issue. Things like authentication problems, payment retries, cable unlocks, session restarts, and walking a driver through a misunderstood interface. The small remainder genuinely needs a person on site. Aleya identifies those cases quickly and hands them to your team with full context, rather than burning a ten-minute conversation finding out.
We treat this as a real risk, not a marketing question. The agent is grounded in live machine data and a structured resolution playbook that we co-develop with each operator during rollout. It is not improvising answers about your network. When the agent is uncertain, it says so, and the call escalates. We'd rather hand a case to a human than guess.
We treat charger data and driver interactions with the same posture you would. We work under your data agreements, store interactions in line with your retention policies, and don't share operational data across operators. Anything more specific is a real conversation we'd rather have directly.
We launch in English and add languages as we expand into each market. Coverage is phased, not universal on day one. If a language is critical to your network and we don't support it yet, that's worth telling us early.
A standard pilot moves from first conversation to live deployment in weeks, not months. The pacing depends on backend access and resolution playbook development. We'd rather start with one site and get the recovery loop genuinely working than spread thin across a whole network on day one.